Delivery + Returns

We ship orders across the USA from our East Coast and West Coast warehouses to help get your order to you as quickly as possible.

Delivery costs are calculated at checkout based on your location and order size, so you'll always pay the most accurate shipping rate.

• Once your order is on its way, we'll send you a shipping confirmation email with your tracking details.

• Please double-check your address — re-delivery fees may apply if it's incorrect.

• Carriers can usually leave your order in a safe place if you're not home. If you'd prefer a signed-for delivery, let us know right after purchasing.

• We can't deliver to PO Box addresses.

• We ship to mainland USA and Canada only. We do not ship to Hawaii or Alaska.

• We also ship from Australia, the UK, and Europe. If you're browsing from these regions, visit the store closest to you.

Delivery times

Please allow 1–5 working days for your order to be prepared and dispatched by our warehouse teams.

• Once dispatched, most orders arrive within 3–5 working days, although delivery times may vary depending on your location.

• Rural or remote addresses may take a little longer and, in some cases, may require collection from a nearby depot if door-to-door delivery isn't available.

• You'll receive tracking details for each shipment once it's being prepared so you can follow it every step of the way.

• Some of our products are packed across two cartons, so they may arrive separately.

• If you've ordered multiple products, they may also be dispatched in separate shipments depending on how they're packed and how they travel through our courier network. If this happens, each shipment will have its own tracking information, and your deliveries may arrive on different days, so don't worry if everything doesn't arrive at once.

 Apartments and condos

We can't guarantee door-to-door delivery for apartments or condos, especially in larger buildings or complexes. In most cases, couriers will do their best to deliver as close to your door as possible. However, they may leave your order in a lobby, reception area, or mail room if they consider it safe to do so.

If the courier is unable to find a safe place to leave your delivery, they may leave a card with instructions for redelivery or pickup, or contact you directly for further instructions.

Sales Tax (USA)

Depending on your state, your purchase may be subject to sales tax. Some states require customers to file a tax return at year-end for online purchases. Mustard Made is not responsible for any such filings or additional taxes owed.

Returns

Changed your mind? We accept returns and exchanges within 14 days of delivery.

Conditions of return:

• Lockers must be unused, unassembled and in their original packaging. We can't accept returns of lockers that have been assembled or taken apart.

• Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, must be unused and in their original packaging.

• Return shipping is at your cost (we'll provide a quote, arrange collection and provide return instructions).

• Refunds are processed within 3 business days once your return arrives back with us.

• Sale items can be returned within the cooling-off period but are refunded at the price you paid.

Exchanges and color swaps

If you'd like to change your color, please let us know as soon as possible. If you order hasn't shipped we will do our best to change it before it is collected by the courier. If you order has been collected then the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.

Please note: Lockers that have been assembled and then deconstructed are not eligible for exchange or color swaps.

Damage or defects

If your order arrives with a fault or imperfection, please email us photos at hey@mustardmade.com and we'll put it right. Wherever possible we'll replace the part (rather than the whole product) to limit waste and make you happy!

For full details, read our Returns Policy.