work with us!
about mustard made
It started with a long walk and two sisters living on the opposite side of the world. The idea was sparked by the question: What is it that you love that is uniquely you? Becca thought about her home and studio. She had a random selection of metal lockers. One flaky old one found on the side of the road, a few from antique stores and some new. She's always had a thing for lockers.
From that day in 2017 the work began to bring our colourful lockers to the world. We’ve grown so quickly and now have retail customers purchasing from our online stores worldwide. The count so far this year has been sales to 36 countries! We are also stocked by over 150 retailers in Australia, New Zealand, the UK, Europe and the US – including Urban Outfitters, Oliver Bonas and Libertys London. In August 2021 we launched to retail customers in the US, with our wholesale operation to follow very soon. It’s an exciting time as there is lots more growth on the horizon.
Mustard in numbers:
- 2 offices, one based in Newcastle, Australia and the other in London, UK.
- 30 wonderful people make up Team Mustard in our Wholesale, Trade, Logistics, Merchandising, Customer Service, Creative, Marketing and Finance teams.
- 4 warehouses across the globe that service our core regions of Australia + New Zealand, United Kingdom, Europe and US + Canada.
- £140, 000+ donated to our charity partner, Beam. Beam bridges the gap between homelessness and a sustainable income for people who need some support.
Most importantly, Mustard is a business that really cares about our people. We support each other to make sure we all enjoy what we do and collaborate so everyone knows they have a team to support them.
Our vision is for Mustard to be a place where people of all cultures, ethnicity, abilities and sexual orientation feel welcome to work. We believe it's possible to really love your job and to show up to work as the whole, magnificent person you are!
We have lovely offices in London, UK and Newcastle, Australia.
We always love to hear from individuals who are looking to work with us and share the locker love! Please email your CV and cover letter to firstname.lastname@example.org
No positions at the moment, check back soon!
Mustard is looking for a European Wholesale Account Manager to join our team.
Your overall aim is to help spread Mustard far and wide with a focus on our EU region. You will be responsible for building, managing and maintaining relationships with our EU wholesale partners and you will play a vital role in establishing brand positioning whilst driving sales initiatives that support Mustard’s growth. This is an exciting role for an ambitious candidate looking to further their career at a global retailer.
This role will be full-time in our London office, with the flexibility to work from home 1-2 days per week. There will also be the opportunity to travel within the region.
What you'll be doing
- Ownership and management of key accounts, from negotiating agreements, developing positive relationships with owners and buyers, building promotional plans and reaching sales targets.
Implement and attend regular meetings with key accounts, working strategically to ensure Mustard is at the forefront of their planning.
Proactively seek out new opportunities with existing and new customers to exceed sales forecasts, identifying new accounts to grow our portfolio in key and missing areas.
Manage the full order process, with the support of Wholesale Admins, to accurately input orders, manage back orders, chase invoices, ensure stock replenishment and successful deliveries.
Collaborate with the Wholesale + Trade Team, owning internal projects to progress the EU wholesale business.
Project manage trade show opportunities within the region, ensuring the best coverage for the brand.
Work alongside our Merchandising Team to identify and effectively report on key KPIs to the Head of Wholesale and the wider business.
Provide support to the EU warehouse and Operations team when needed.
Resolve account issues as quickly and efficiently as possible, ensuring all interactions have a positive outcome.
Develop an understanding of the wider business and how your role impacts each department.
Stay ahead of the curve, become an expert in understanding current market trends with a focus on Europe.
Become an expert in all things Mustard! You'll know everything about our products and brand identity to successfully pitch new launches to our retailers.
Skills - Essential
You have prior wholesale experience, particularly within sales and account management
Proficient language skills in English, German and/or French
Strong knowledge of the European market, with a focus on Germany and France
A strong understanding of KPIs and how to make informed decisions from data sets
The ability to think precisely on projects and make commercially focused decisions
You have prior experience in dropshipping and logistics management
Hello, is it you we’re looking for?
You have the drive to work globally across all of our markets with a focus on the EU (previous EU market experience desirable)
You will have the willingness to travel for trade show and market building opportunities
You have the confidence to spot and implement new opportunities for the wholesale channel
You are highly motivated and detail-oriented individual
You have superior time management skills, allowing you to prioritise tasks and manage deadlines
You have strong negotiation skills
You have excellent presentation skills with a positive 'can-do' attitude
You have the willingness to delegate work and progress junior members
You are hungry! You are keen to progress your career in a growing, global company
You have a passion for interior design and a love for lockers!
The Important Stuff
Flexible working hours
Hybrid office schedule
Paid personal + carers leave
Named in 2023 UK Times 100 Fastest Growing Companies
#3 in The Times Best Companies To Watch Out For 2022
Competitive salary (£35-£42k)
NEST Pension contribution
Colourful office space in Camden NW1
Personal development opportunities
32 days holiday (including bank holidays)
Plus an extra day for your birthday!
Regular team lunches and socials
If you like the sound of our EU Account Manager role, we’d love to hear from you. Send an email to Em on email@example.com with your CV and include the job title in the subject line.
We want to get to know who you are, what experience you've had, why you want to work for Mustard and which is your dream locker?
Applications close Thursday 12th October 2023. We can't wait to hear from you!