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The Role 

Mustard is looking for a European Wholesale Account Manager to join our team.

Your overall aim is to help spread Mustard far and wide with a focus on our EU region. You will be responsible for building, managing and maintaining relationships with our EU wholesale partners and you will play a vital role in establishing brand positioning whilst driving sales initiatives that support Mustard’s growth. This is an exciting role for an ambitious candidate looking to further their career at a global retailer.

This role will be full-time in our London office, with the flexibility to work from home 1-2 days per week. There will also be the opportunity to travel within the region.

What you'll be doing

• Ownership and management of key accounts, from negotiating agreements, developing positive relationships with owners and buyers, building promotional plans and reaching sales targets.

• Implement and attend regular meetings with key accounts, working strategically to ensure Mustard is at the forefront of their planning.

• Proactively seek out new opportunities with existing and new customers to exceed sales forecasts, identifying new accounts to grow our portfolio in key and missing areas.

• Manage the full order process, with the support of Wholesale Admins, to accurately input orders, manage back orders, chase invoices, ensure stock replenishment and successful deliveries.

• Collaborate with the Wholesale + Trade Team, owning internal projects to progress the EU wholesale business.

• Project manage trade show opportunities within the region, ensuring the best coverage for the brand.

• Work alongside our Merchandising Team to identify and effectively report on key KPIs to the Head of Wholesale and the wider business.

• Provide support to the EU warehouse and Operations team when needed.

• Resolve account issues as quickly and efficiently as possible, ensuring all interactions have a positive outcome.

• Develop an understanding of the wider business and how your role impacts each department.

• Stay ahead of the curve, become an expert in understanding current market trends with a focus on Europe.

• Become an expert in all things Mustard! You'll know everything about our products and brand identity to successfully pitch new launches to our retailers.

Skills - Essential

• You have prior wholesale experience, particularly within sales and account management

• Proficient language skills in English, German and/or French

• Strong knowledge of the European market, with a focus on Germany and France

• A strong understanding of KPIs and how to make informed decisions from data sets

• The ability to think precisely on projects and make commercially focused decisions

• You have prior experience in dropshipping and logistics management

Hello, is it you we’re looking for?

• You have the drive to work globally across all of our markets with a focus on the EU (previous EU market experience desirable)

• You will have the willingness to travel for trade show and market building opportunities

• You have the confidence to spot and implement new opportunities for the wholesale channel

• You are highly motivated and detail-oriented individual

• You have superior time management skills, allowing you to prioritise tasks and manage deadlines

• You have strong negotiation skills

• You have excellent presentation skills with a positive 'can-do' attitude

• You have the willingness to delegate work and progress junior members

• You are hungry! You are keen to progress your career in a growing, global company

• You have a passion for interior design and a love for lockers!

The Important Stuff

HOME 🏡
Flexible working hours
Hybrid office schedule
Paid personal + carers leave

WORK 💛
Named in 2023 UK Times 100 Fastest Growing Companies
#3 in The Times Best Companies To Watch Out For 2022
Competitive salary (£35-£42k)
NEST Pension contribution
Colourful office space in Camden NW1
Personal development opportunities

PLAY 👯
32 days holiday (including bank holidays)
Plus an extra day for your birthday!
Regular team lunches and socials

If you like the sound of our EU Account Manager role, we’d love to hear from you. Send an email to Em on jointheteam@mustardmade.com with your CV and include the job title in the subject line.

We want to get to know who you are, what experience you've had, why you want to work for Mustard and which is your dream locker?

Applications close Thursday 12th October 2023. We can't wait to hear from you!