shipping + returns

Shipping

Our products are shipped from our warehouse in Midland, Georgia. We use 'calculated shipping' which means you are charged accurately based on where you are and what you order - yay!

You’ll be able to follow your lockers journey with the tracking provided by the carrier. Please check the address you entered at checkout is correct, as a re-delivery fee may be charged if not. The carrier will usually be able to leave the parcel in a suitable place if you are not home, and we cannot deliver to PO Box addresses.

Delivery time

We know you’re excited to get your hands on a lovely new locker, but please allow 1-3 working days for your order to be dispatched from our warehouse. Delivery times will depend on where you’re based, but generally this is between 2-10 days from the date of dispatch.


Rural + Remote

If you are in a rural or remote area we cannot guarantee door-to-door delivery. If the carrier is unable to deliver to your chosen address you will be contacted + given a pick up location.


Sales Tax

Depending on your state, your purchase may be subject to sales tax. Some states require a tax return at the end of the year for any purchases made online. Mustard Made are not responsible for any taxes due.


International Shipping

We ship from three locations around the world:
Visit our UK store
Visit our Australian store
Or stay here for America


If you are browsing from Canada, or would like a custom shipping quote to another country, drop us a line on hey@mustardmade.com. Let us know your full address + what you'd like to order.


Returns

We are sure that you will love your Mustard locker, but if you change your mind, we can accept a return within 30 days of purchase if the product is unopened + has not been assembled. We are unable to offer a refund or exchange after this time has passed.

You must let us know within 7 days of receiving your locker if you wish to make a return by emailing hey@mustardmade.com - we’d be happy to help guide you through the process. You will be responsible for paying your return shipping costs and your original shipping fee is non-refundable. We advise using a trackable shipping service, as we can not process a refund until we receive your returned item.

Our returns policy exists for products purchased on our website only, if you purchased from a stockist, please contact them directly. Sale or sample items cannot be returned.

Once your return is received back and inspected, we will send you an email to notify you that we have received your returned item and a refund will be processed to your original payment method within 7-14 days.


Damage or defects

Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at hey@mustardmade.com and we will do our best to fix it.

Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!


Feedback

As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think!
hey@mustardmade.com