shipping + returns

Our products are shipped from our warehouse in Midland, Georgia. We use 'calculated shipping' which means you are charged accurately based on where you are and what you order - yay!

You’ll be able to follow your lockers journey with the tracking provided by the carrier. Please check the address you entered at checkout is correct, as a re-delivery fee may be charged if not. The carrier will usually be able to leave the parcel in a suitable place if you are not home, and we cannot deliver to PO Box addresses.

During the busy festive period, dispatch and delivery will take a little longer than usual. Please allow up to 5 working days for your order to be prepared + dispatched from our warehouse. Delivery times will vary depending on where you're based, but generally, this is between 2-10 working days from the date of dispatch.

If you are in a rural or remote area we cannot guarantee door-to-door delivery. If the carrier is unable to deliver to your chosen address you will be contacted + given a pick up location.

Depending on your state, your purchase may be subject to sales tax. Some states require a tax return at the end of the year for any purchases made online. Mustard Made are not responsible for any taxes due.

We ship from four locations around the world:
Visit our UK store
Visit our Australian store

Visit our European store
Or stay here for America + Canada

  

Shipping to Canada

We ship to Canada from our US warehouse. The delivery cost will be calculated at checkout based on the size of your order. Please allow 2-15 working days for delivery once your order is dispatched. Upon arrival, you will be charged Goods and Services Tax (GST). Mustard Made will not be liable for any additional taxes, brokerage fees, storage fees or additional charges you may be required to pay to receive your order. We know the import process can be a bit confusing, but don't worry, we're here to help along the way! 

We are sure you will love the Mustard goodies you’ve brought into your life, but if for some reason you’re not completely happy we accept returns and exchanges within 30 days of purchase.  

Conditions of Return:

All products must be unused, unassembled and in the original packaging to be eligible for return or exchange. Flatpack furniture is a wonderful thing (we love it!) but if the product has been fully or partially assembled we, unfortunately, are not able to accept the return of your locker.

Smaller items, such as Hangers, Baskets or any extras, can be returned or exchanged within 30 days of purchase so long as they are unused and in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable shipping service or purchase shipping insurance as we can not process a refund until we receive your returned item.

For any questions or to request a return, please email hey@mustardmade.com and one of our lovely team members will guide you through the process.

Please note: only full priced items may be refunded, sale items cannot be refunded.

Our returns policy is applicable to products purchased from us.mustardmade.com only.

If you purchased from a stockist, please contact them directly.

Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at hey@mustardmade.com and we will do our best to fix it.

Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!

As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think!
hey@mustardmade.com