shipping + returns

Shipping

Our products are shipped from our warehouse in Midland, Georgia. We use 'calculated shipping' which means you are charged accurately based on where you are and what you order - yay!

You’ll be able to follow your lockers journey with the tracking provided by the carrier. Please check the address you entered at checkout is correct, as a re-delivery fee may be charged if not. The carrier will usually be able to leave the parcel in a suitable place if you are not home, and we cannot deliver to PO Box addresses.

Delivery time

We know you’re excited to get your hands on a lovely new locker, but please allow 1-3 working days for your order to be dispatched from our warehouse. Delivery times will depend on where you’re based, but generally this is between 2-10 days from the date of dispatch.


Rural + Remote

If you are in a rural or remote area we cannot guarantee door-to-door delivery. If the carrier is unable to deliver to your chosen address you will be contacted + given a pick up location.


Sales Tax

Depending on your state, your purchase may be subject to sales tax. Some states require a tax return at the end of the year for any purchases made online. Mustard Made are not responsible for any taxes due.


International Shipping

We ship from three locations around the world:
Visit our UK store
Visit our Australian store
Or stay here for America


If you are browsing from Canada, or would like a custom shipping quote to another country, drop us a line on hey@mustardmade.com. Let us know your full address + what you'd like to order.


Returns

We are sure you will love the Mustard goodies you’ve brought into your life, but if for some reason you’re not completely happy we accept returns and exchanges within 30 days of purchase.  

Conditions of Return:

All products must be unused, unassembled and in the original packaging to be eligible for return or exchange. Flatpack furniture is a wonderful thing (we love it!) but if the product has been fully or partially assembled we, unfortunately, are not able to accept the return of your locker.

Smaller items, such as Hangers, Baskets or any extras, can be returned or exchanged within 30 days of purchase so long as they are unused and in the original packaging.

You will be responsible for return postage costs or exchange postage costs. We will arrange the collection and shipping for you and once your return is received and inspected, your refund (less any shipping costs) will be automatically applied to your original method of payment, within 3 working days.

For any questions or to request a return, please email hey@mustardmade.com and one of our lovely team members will guide you through the process.

Please note: only full priced items may be refunded, sale items cannot be refunded.

Our returns policy is applicable to products purchased from us.mustardmade.com only.

If you purchased from a stockist, please contact them directly.


Damage or defects

Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at hey@mustardmade.com and we will do our best to fix it.

Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!


Feedback

As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think!
hey@mustardmade.com